Shipping Policy
Thank you for shopping with us! We are committed to getting your order to you as quickly and safely as possible.
Processing Time
Orders are typically processed within 2–3 business days (Monday–Friday, excluding holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
During product launches, holidays, or promotional events, processing times may be slightly longer.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.
We may offer free shipping promotions from time to time. Any qualifying minimum purchase requirements will be clearly displayed on our website.
Estimated Delivery
Delivery times begin after your order has been processed.
Estimated shipping times:
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.
Tracking Your Order
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.
Incorrect Shipping Information
Please verify your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.
If you notice an error, contact us as soon as possible. We'll do our best to update the address before your order ships.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at yasmine@healingheart2soul.com. We'll work with the shipping carrier to resolve the issue as quickly as possible.
International Shipping
At this time, we ship within the United States only. We hope to expand international shipping in the future.
Questions?
If you have any questions about your order or shipping, please contact us at yasmine@healingheart2soul.com. We're always happy to help.
Thank you for supporting our small business and allowing us to be part of your motherhood journey.