Processing Time
Orders are typically processed within 3–5 business days excluding weekends and holidays. During product launches, holidays, or high-volume periods, processing times may be slightly extended.
Shipping Time
Once shipped, estimated delivery times are:
Standard U.S. Shipping: 3–7 business days
Delivery times may vary based on carrier delays, weather, or holidays.
Tracking information will be provided once your order has shipped.
Shipping Address Accuracy
Customers are responsible for providing an accurate shipping address at checkout. Chapters & Seasons Counseling is not responsible for packages delivered to incorrectly entered addresses.
Lost or Delayed Packages
We are not responsible for shipping delays, lost packages, or carrier issues once the order has been transferred to the shipping provider. If your package is marked delivered but cannot be located, please contact the shipping carrier directly.
Local Pickup
Local pickup may be available by appointment only. Customers will receive pickup instructions after order confirmation.